Reference

nero4d Privacy Policy — What We Collect and Why

At nero4d, your personal data belongs to you, and this Privacy Policy tells you exactly how we collect, use and protect it when you open an account, verify…

Account data protectedDANA, OVO, GoPay & QRIS payment data handled securelyNo third-party data salesCookie controls availableData requests answered within 30 days

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How This Policy Applies to Your Account

nero4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy applies to all data we collect when you register, log in, make a deposit or contact support through nero4d. We collect your name, phone number, email address and payment identifiers such as your DANA wallet ID, OVO number, GoPay account reference or QRIS

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transaction code — only what we need to process your request and keep your account secure. We store this data on servers with encryption at rest. Your data is not sold or rented to advertisers. Availability of certain account features depends on local law, and data
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retention periods follow the requirements of applicable Indonesian regulations. Accessing our platform is permitted where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to request a copy of your data, ask us to delete your account information or raise a concern about how we handled your personal details, our privacy support team is reachable every day. We aim to respond to all privacy-related requests within 30 days of receipt, and we confirm receipt by email within 24 hours of your message arriving.

Team online

Live Chat

Open a chat from the account menu at any time. Identify your request as a privacy matter and our agent will escalate it to the privacy team within one business hour.

Email Support

Send your privacy request to our support address with the subject line 'Privacy Request'. Include your registered phone number so we can locate your account record quickly.

Account Settings Path

Log in, go to Account Settings, then select 'Data & Privacy'. From there you can download a summary of stored data or submit a deletion request directly without contacting support.

DATA HANDLING PRACTICES

Browse What We Do With Your Information

We built nero4d's data practices around the specific account flows Indonesia users follow — phone verification, wallet linking via DANA or OVO, and session management across mobile and desktop.

Phone Verification Data

Your phone number is verified via OTP before account access is granted. We store only the verified number, not intermediate OTP codes, and it is used solely for login and account recovery.

Payment Identifier Storage

DANA, OVO, GoPay and QRIS identifiers are stored in encrypted form. We retain them only as long as your account is active or as required by applicable Indonesian financial record-keeping rules.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how you move through the lobby. You can turn off non-essential cookies from the cookie banner or your browser settings at any time.

Account Security Measures

Account data is protected with TLS in transit and AES-256 encryption at rest. We do not grant internal teams access to payment identifiers unless a transaction dispute requires it.

Data Retention Schedule

Active account data is kept for the life of the account. After you close your account we retain transaction records for the period required by Indonesian financial regulations, then delete all personal identifiers.

Third-Party Sharing Policy

We share data with payment processors (DANA, GoPay, OVO, QRIS gateway operators) only to complete your transaction. We do not share personal data with marketing partners or sell it to any third party.

Common Questions About the nero4d Privacy Policy

Below are the questions we hear most often about how nero4d handles personal data. If your question is not covered here, use the live chat path in Account Settings to reach our privacy team directly.

We collect your name, phone number, email address and the payment identifier you use — for example your DANA wallet ID or OVO number. We also log your login timestamps and device type for account security purposes.

Payment identifiers are encrypted with AES-256 before storage. They are transmitted only over TLS connections and are never written to logs. Access inside our team is restricted to staff involved in active transaction disputes only.

Yes. Log in, go to Account Settings and select 'Data & Privacy', then choose 'Download My Data'. We compile your account summary and deliver it to your registered email within 30 days of the request.

We share data only with the payment processors needed to complete your transaction — such as QRIS gateway operators or GoPay's API. We do not sell, rent or exchange personal data with advertisers or data brokers.

Submit a deletion request through Account Settings under 'Data & Privacy', or send an email with the subject 'Delete My Data' to our support address. We act on confirmed deletion requests within 30 days, subject to applicable Indonesian financial record-keeping rules.

We use session cookies for login continuity and optional analytics cookies. Non-essential cookies can be disabled from the cookie banner on first visit or later via your browser settings without affecting your ability to log in.

Personal identifiers are deleted after the retention window required by Indonesian regulations expires. Transaction records are kept for the legally required period, then permanently removed. You will receive an email confirming deletion when the process is complete.

nero4d Privacy Policy — What We Collect and Why

Reach Our Privacy Team Directly

Live Chat

Email Support

Account Settings Path

Browse What We Do With Your Information

Phone Verification Data

Payment Identifier Storage

Cookie Controls

Account Security Measures

Data Retention Schedule

Third-Party Sharing Policy

Common Questions About the nero4d Privacy Policy

01 What personal data does nero4d collect when I open an account?

02 How does nero4d protect my DANA or OVO payment details?

03 Can I request a copy of the data nero4d holds on me?

04 Does nero4d share my data with third parties?

05 How do I ask nero4d to delete my account data?

06 Does nero4d use cookies, and can I turn them off?

07 What happens to my data if I close my nero4d account?

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